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Contact

One desk.
Four operators.
Every reply.

Support routes through one inbox in Venice, Italy. Nothing goes to a queue. Every message gets a human answer from the same four people who build the product.

Median reply 3h 40m Last 30 days
Operators 4/4 Same people who build
Auto-responders 0 Every reply written
CSAT · 30d 4.9/5 214 responses

Ways to reach us.

The form below is the main door — it lands in the same inbox our operators watch. Prefer email? Same inbox, same reply time.

The form

Write us a note.

Desk open · CET
I am a…
Reply time Live · 30d
3h 40m

Median time from send to human reply in the last thirty days. Working hours only — the clock pauses overnight and on weekends.

Target < 1 working day
Operator note

We read every message.
We sign every reply.
That's the whole policy.

Matteo Braghetta
founder · writes the code · fields the 2am pages

Questions people ask.

Scan these six first — they cover most of what lands on the desk. If yours isn't here, the form above is the fastest route.

01What is Lyra?
An AI-powered Google Ads optimization platform with 18 tools for campaign analysis, bid optimization, negative keyword management, and automated protection — all in every plan at $49/month. Built from six years of agency work.
02How does the 14-day free trial work?
Sign up with Google, add a payment method, get full access to all 18 tools for 14 days. No charge until the trial ends. Cancel any time.
03How does Lyra access my Google Ads account?
Secure Google Ads Manager Account link. Authorize via Google's OAuth flow; we never store your Google credentials. Revoke any time.
04Is my data secure?
Yes. Google OAuth, encrypted in transit, customer data isolated at the database level.
05Can I connect multiple Google Ads accounts?
Unlimited accounts on every plan. 1 or 100, the price stays $49/month.
06What happens after the trial ends?
Subscription converts to $49/month. Cancel or manage billing any time. All data preserved.